Refund Policy

At AnimeCulture, we are committed to providing our customers with high-quality anime products. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Refunds
You are eligible for a refund within 14 days of receiving your order, provided the product is in its original condition and packaging. To initiate a refund, please contact us at animecultureuae@gmail.com with your order details and reason for return. We will process your request and provide you with return instructions.

Non-Refundable Items
Certain items are exempt from being refunded, such as:

• Sale items
• Gift cards
• Custom or personalized products

Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service to ensure your return is safely delivered.

Processing Time
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within 5-7 business days.

For further questions, feel free to contact us at animecultureuae@gmail.com.